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Return Policy

Returns

To request a return, please complete this form: Return Request Form

Our policy lasts 30 days. If 30 days have gone by since your item has been delivered, we will not be able to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include all accessories. If the item was opened, the return will be subject to a 5% inspection and restocking fee.

Several types of goods are exempt from being returned. This list can and will be amended from time to time.

Non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back anywhere other than Astrohaus' designated return address.

There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to Astrohaus' error. Any item that is returned more than 30 days after delivery.

Refunds(if applicable)

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will then notify you of the approval or rejection of your refund within 48 hours.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please note that it may take up to 7 business days for your refund to process.

Refunds of Duties and Taxes for any orders shipped outside the United States are the sole responsibility of the Customer. We are unable to provide refunds for foreign duties, taxes, or fees.

Late or missing refunds(if applicable)

If you haven’t received a refund yet, please: 

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at hello@astrohaus.com.

Exchanges(if applicable)

We only replace items if they are defective or damaged according to each item's Warranty policy. The Warranty does not apply to (a) damage resulting from abuse, misuse, accident, or negligence, (b) normal wear and tear, (c) defects caused by alterations, modifications, unauthorized repair or servicing, (d) damage caused by handling, operating, storing, and using the product outside the permitted or intended uses described in the usage instructions, including but not limited to use in wet conditions, and (e) defects not reproducible by Astrohaus. If a product is returned to Astrohaus and the Warranty had been voided due to alterations, modifications, or misuse, the customer is responsible for any damages, repairs, and shipping expenses.

Warranty

All products made by Astrohaus are warrantied to be free of defects in parts, materials, and workmanship for a period of 90 days from date of shipment except when otherwise specified.  To file a warranty claim, please complete this form: Warranty Claim Form

Manufacturers Warranty, including extended manufacturers warranty, are non-transferable and only applicable to the original purchaser of the product or extended warranty. Extended manufacturer’s warranties are only valid if purchased within 14 days of original item purchase date.

For all products NOT made by Astrohaus, the original manufacturers warranty applies unless otherwise specified.

If your Freewrite or Traveler is past the warranty period but you would like to request a repair - please fill out this form: Return Request Form

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you must use a shipping service that provides tracking and purchasing shipping insurance. We are not responsible for goods not received or damaged in transit.