You can add items to your order before we process it. Please email email@example.com to make any changes.
Once it ships, we cannot make changes to the contents of the order.
You can change your shipping address before your order ships for no additional charge. Please email the changes to firstname.lastname@example.org and we will process the request.
You can still change it afterwards, but the carrier will charge a $25 fee that we require that you cover. Please note that address changes during this point in the process may also result in shipping delays.
Once you place an order, we process it and send the information to our European fulfillment partner, Amazon.
They will pick, pack, and ship your order from their fulfillment center in Germany. That means it will not need to clear EU customs after your order. Note, that shipments often arrive with Amazon branded tape on them.
Once your order ships, you will receive an email with a tracking number.
** Please note: If your tracking link does not register your shipment, please visit swiship.com to check your shipment’s status.
We collect 20% VAT for all European Union and United Kingdom customers at the time of purchase on your government's behalf.
This covers all duties and tax obligations. You will not be responsible for any additional charges.
All other international Orders
We process and pack all international orders on-site in the United States. Once completed, we hand your shipment off to the carrier, and you’ll get a notification with your tracking number.
The carrier will contact you to clear the order through customs when it arrives there. They will contact you using the email and phone number you provide with the order. You are responsible for all duties and taxes associated with the shipment.
If you experience any problems with customs clearance or with the duties/taxes levied, please contact email@example.com.
You will be responsible for all duties, taxes, and VAT. Astrohaus will not collect nor cover them.