FAQ

For help with specific technical questions, please visit the link below:

Support Knowledge Base 

Smart Typewriter

Smart Typewriter is a modern distraction-free writing tool. We've taken all of the simplicity and ease of a typewriter and combined it with modern technology like an E Ink screen and automatic cloud syncing.

Smart Typewriter can sync with Dropbox, Evernote, and Google Drive.  Check out the Postbox section below for more information on document syncing.

Of course.   You can connect your Smart Typewriter to your computer via USB.  When you do this, your device will appear as a USB Mass Storage Device, and you'll be able to move your files as you would with any other flash drive.

The Freewrite Smart Typewriter has a full-size custom mechanical keyboard with Kailh Box Brown switches.  Kailh Box Brown's are best in class and designed to give key presses a tactile, satisfying feel.

For serious and aspiring writers who can write thousands of words a day, having a comfortable keyboard is crucially important.  Once you use Smart Typewriter’s keyboard, you won’t ever want to go back to the membrane keyboards most laptops use!

Yes!  Smart Typewriter supports over 30+ language layouts via software keyboard mappings.  Check out all of our supported languages here: Freewrite Languages

The Smart Typewriter doesn’t have arrow keys to navigate through your documents. This is by design.  

Freewrite's drafting devices are built on the simple philosophy of forward motion. Arrow keys are primarily used for editing. We believe that separating drafting and editing makes writing workflow more efficient - and our writers agree!

Editing can actually create distraction while writing. Instead of capitalizing on creative flow, editing interrupts your forward motion and forces you to move backwards.  

With Smart Typewriter, you’ll write more now, and edit later.

Smart Typewriter has a 6” E Ink screen.  Developed by E Ink and used by devices such as the Amazon Kindle,  this powerful technology mimics how ink looks on actual paper.  

Since it doesn’t produce blue light like traditional LCD screens, the Freewrite’s E Paper display is easy on the eyes, reducing eye strain and screen fatigue. E Ink screens also consume much less power, contributing to the Smart Typewriter’s insanely long battery life.

Yes! Smart Typewriter Gen3 has our latest E Ink screen with an integrated frontlight & adjustable screen brightness convenient for nighttime use.

Traveler

Traveler is a portable, distraction-free writing tool for serious and aspiring writers.  Traveler is the second device in the Freewrite line, and provides many of the same features as our Smart Typewriter.  

It shares the same E Ink screen, automatic cloud syncing, and a ~30 hour battery life, but packs it all into a folding design that is half the size and weight. This is the perfect everyday carry companion.

Think desktop vs. laptop.

Traveler is a fantastic tool to use in conjunction with your Smart Typewriter. Smart Typewriter is perfect for fixed home or office work, while Traveler is designed to be your everyday carry companion.

Both devices sync to the cloud and also to each other. This means you can start a draft at home on your Smart Typewriter, and add to that draft throughout the day whenever or wherever you feel inspired with Traveler.

Yes!  Traveler has hotkey enabled arrow keys, allowing you to move the cursor around your document.

Traveler has a full-size custom scissor-switch keyboard. Scissor-switch keyboards are satisfying and tactile. They take up less space than mechanical keyboards, and fit well for the Traveler’s smaller body.

You can compare this keyboard to those found on highest quality scissor switch laptop keyboards, but with an even more satisfying springy rebound.

Due to the nature of scissor-switch keyboards, you cannot change the physical keycaps on Traveler’s keyboard.

The Traveler's screen does not have a frontlight. While the E Ink display is easy on the eyes and clear to read in sunlight, you'll need to have an external light source for nighttime use.

Postbox

Postbox is our online portal where you can access your documents and also update settings for your Freewrite devices - like adding a new language to your keyboard!

Postbox can sync to Dropbox, Google Drive and Evernote.  You can find instructions for setting up syncs here: Dropbox, Google Drive, Evernote

You can set your font size, time zone, enable a lock screen, connect to cloud services, and also add language layouts from Postbox.

If you want to sync documents? Yes. Postbox is the 'middle man' between your device and your chosen platform (Dropbox/Google Drive/Evernote).

If you want a completely offline experience, you can opt to not connect to Postbox - but you'll be missing out on some valuable features!

Yes!  You can download your documents as plain text or PDF files. 

Financing

Yes!  For U.S. customers, we have two financing options:  Klarna and ShopPay.

At this time, we do not have financing options for customers outside of the U.S.

We’ve laid it all out for you in this very helpful support article: How do I finance my Freewrite?

Shipping

Customers in the US do not need to pay any additional taxes or duties.

Customers in the UK and the EU pay VAT at checkout and will not need to pay additional import duties to receive the package.

Other international customers may need to pay duties to import goods. The shipping courier (UPS or other) will contact you to arrange payment to your government customs agency.

We offer standard and expedited shipping options for most countries.

Please see our Shipping Information page for detailed information.

Returns/Warranty

All Freewrite devices come with a 90 day manufacturer’s warranty. Our Support Knowledge Base is your first and best resource for diagnosing any device issues.

Need more help?

Our staff is eager and ready to help you troubleshoot! For help, contact: hello@astrohaus.com

Yes!  You can purchase an extended warranty within 14 days of your initial Freewrite purchase.  You can purchase a 1 or 2 year warranty. This represents the total amount of coverage, and does not add on to the length of the initial manufacturer’s warranty.  

We accept returns for 30 days within the purchase date.  Returned items must be unused, and in the same condition you received them in.  If opened, a restocking fee may be applied. You can find our return policy in its entirety here:  Return Policy