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FAQ

Whether you’ve already bought one of our products, or are looking to learn more before making the move, we’re here to help.  We’ve put together a list of our most asked questions below. Don’t see your question? Reach out to us at  hello@astrohaus.com, we’d love to hear from you!

Freewrite

The Freewrite is a modern distraction-free writing tool.  You can think of it as a ‘Smart Typewriter’ - taking all of the simplicity and ease of use of the original typewriter and combining it with modern day technology like an E Ink screen and automatic cloud syncing.

Freewrite can sync with Dropbox, Evernote, and Google Drive.  Check out the Postbox section below for more information on document syncing.

Of course.   You can connect your Freewrite to your computer via USB.  When you do this, your Freewrite will appear as a USB Mass Storage Device, and you will be able to move your files as you would with any other flash drive.

The Freewrite has a full-size custom mechanical keyboard with Cherry MX Brown switches.  Cherry MX switches are best in class, and are designed to give key presses a tactile, satisfying feel.  Many of us take keyboards for granted, but for serious and aspiring writers who can write thousands of words a day, having a comfortable keyboard is exceedingly important.  Once you use the Freewrite’s keyboard, you won’t ever want to go back to the ‘membrane’ keyboards that most laptops use!

Yes!  Freewrite supports over 30+ language layouts via software keyboard mappings.  Check out all of our supported languages here: Freewrite Languages

Great observation!  The Freewrite doesn’t have arrow keys to move the cursor, and this is by design.  Freewrite is built on the philosophy that separating the drafting and editing processes will in turn make the overall writing process more efficient.  Editing can actually end up being a distraction when you’re trying to write, because instead of capitalizing on creative flow and driving your work forward, you’re interrupting yourself to go back.  With Freewrite, you’ll write more now, and edit later.

The Freewrite has a 6” e-paper screen.  Developed by E Ink and used by devices such as the Amazon Kindle,  this powerful technology mimics how ink would look on actual paper.  Since it doesn’t produce blue light like traditional LCD screens, the Freewrite’s E Paper display is extremely easy on the eyes and greatly reduces eye strain.  It is also consumes much less power, contributing to the Freewrite’s long battery life.

Traveler

Traveler is a portable, distraction-free writing tool for serious and aspiring writers.  Traveler is the second device in the Freewrite line, and provides many of the same features as the original Freewrite.  It shares the same E Ink screen, automatic cloud syncing, and a ~30 hour battery life, but it packs it all into a folding design that is half the size and weight of the original Freewrite.  This is the perfect everyday carrying companion.

We are currently running an extremely successful crowdfunding campaign for Traveler on Indiegogo.  Ordering now will get you a sizable pre-order discount, and will ensure that you will be among the first to receive Traveler when it starts shipping in Summer 2019.  

Traveler is a fantastic tool to use in conjunction with your Freewrite. While you might prefer to work on the Freewrite at home, Traveler is designed to be your everyday carry companion. Both devices can sync to the same cloud, and also sync to each other. This means you can start a draft at home and add to that draft throughout your day whenever or wherever you feel inspired.

Yes!  Traveler will have hotkey enabled arrow keys to enable you to move the cursor around your document.

Traveler will have a full-size custom scissor-switch keyboard.  Scissor-switch keyboards are satisfying and tactile. They also take up less space than mechanical keyboards, and fit well for the Traveler’s smaller body.  You can compare this keyboard to those found on high quality laptops like Lenovo Thinkpads.

Due to the nature of scissor-switch keyboards, you will not be able to change the physical keycaps on Traveler’s keyboard.

The Traveler's screen will not have a frontlight. While the E Ink display is easy on the eyes and clear to read in direct sunlight, you will need to have an external light source for nighttime use, similar to reading paper pages at night.

Postbox

Postbox is our online application where you can access your documents, and also update settings for your Freewrite and Traveler.  

Postbox can sync to Dropbox, Google Drive and Evernote.  You can find instructions for setting this up here: Dropbox, Google Drive, Evernote

You can set your font size, time zone, enable a lock screen, connect to cloud services, and also add language layouts from Postbox.

In order to adjust your device settings, sync to the cloud,  and ensure you are on the most up-to-date firmware, you will need to connect your device to Postbox.  If you want a completely offline experience, you can opt to not connect to Postbox, however you will be missing out on a lot of functionality.  

Of course!  You will be able to download your documents as plain text or PDF files. 

Financing

Yes!  For U.S. customers, we have two financing options:  Klarna and PayPal Credit.

At this time, we unfortunately do not have financing options for customers outside of the U.S.

We’ve laid it all out for you in this very helpful support article: How do I finance my Freewrite?

Shipping

We are just getting Freewrites back in stock, and they will start shipping in the first week of December.

For those who pre-order on Indiegogo, Travelers will start shipping in June 2019.  We expect Travelers to start selling and shipping to the general public in August 2019.  

Freewrites will ship in between 5-7 days.  For international orders, you may be required to pick your order up from the customs office.

Customers inside the US will not need to pay any additional taxes or duties. Some other countries do charge taxes or duties to import goods. If your country charges duties/taxes, the shipping courier (DHL, FEDEX, UPS, or other) will contact you and make arrangements for you to make payment to your federal/state customs agency.

Returns/Warranty

All Freewrites come with a 90 day manufacturer’s warranty.  Additionally, you can always reach out to us at hello@astrohaus.com to help troubleshoot.  More often than not the problem is quite simple, like the Freewrite running out of charge during the long journey!  

Yes!  You can purchase an extended warranty within 14 days of your initial Freewrite purchase.  You can purchase the warranty in lengths of 6 months, 1 year, and 2 year. This represents the total amount of coverage, and does not add on to the initial 90 day manufacturer’s warranty.  

We accept returns for 30 days within of the purchase.  Returned items must be unused, and in the same condition you received them in.  If opened, you may be subject to a 5% restocking fee. You can find our return policy in its entirety here:  Return Policy