Presentamos la nueva garantía de 1 año de Freewrite: nuestro compromiso con usted

octubre 01, 2024 | 2 lectura mínima

A partir del 1 de octubre de 2024, ampliaremos nuestra garantía estándar, que cubre defectos de fabricación, a un año completo en todos los dispositivos Freewrite. Esto significa que podrá disfrutar de su Freewrite con mayor tranquilidad, sabiendo que le ofrecemos cobertura durante 12 meses desde la fecha de envío. Incluso aplicaremos la extensión de garantía de forma retroactiva a las compras realizadas este año.

Así es como funcionará nuestra nueva garantía de 1 año:
  • A partir del 1 de octubre de 2024, todas las compras nuevas tendrán una garantía estándar de 12 meses a partir de la fecha de envío.
  • Todas las compras de dispositivos realizadas en 2024 ahora tendrán una cobertura de garantía de 12 meses a partir de la fecha de envío.
    • Por ejemplo, si su dispositivo se envió el 1 de marzo de 2024, su garantía habría vencido el 30 de mayo de 2024, pero ahora vencerá el 1 de marzo de 2025.
  • Si compró una garantía extendida además de su dispositivo en 2024 , recibirá la nueva cobertura de garantía estándar de 12 meses a partir de la fecha de envío, así como el período de cobertura adicional de su garantía extendida paga.
    • Por ejemplo, si su dispositivo se envió el 1 de marzo de 2024, con una garantía extendida de 2 años:
      • Su garantía estándar ahora vence el 1 de marzo de 2025, en lugar del 30 de mayo de 2024.
      • La cobertura de su garantía extendida de 2 años comenzará el 1 de marzo de 2025 y continuará hasta el 1 de marzo de 2027.



Su confianza en nuestros productos es primordial para nosotros, y esta extensión de garantía refleja nuestra dedicación a su satisfacción y nuestra confianza en la calidad y confiabilidad de nuestros dispositivos.

Gracias por elegir Freewrite; esperamos servirle durante muchos años. ¡Siga escribiendo!

- El equipo de Freewrite



Notas importantes:

  • Para los dispositivos comprados en 2023 o antes, se aplica la garantía original de 90 días, además de cualquier cobertura de garantía extendida paga.
  • Si compró su dispositivo en 2023 o antes, sin una garantía extendida, lamentablemente su garantía ya ha expirado.
  • No podemos ofrecer reembolsos por reparaciones anteriores fuera de garantía.

Enlaces útiles:

Política de garantía oficial de Freewrite

Documento de soporte de garantía

Artículos recomendados

Más artículos recomendados para ti

abril 11, 2025 5 lectura mínima

Freewriter Britt Gondolfi has an important message: people need to put down their phones and LOOK UP. The medium she chose to get this message across? Pigeons and poop jokes.

Find out how Britt and her BFF (who happens to be her illustrator) took a silly song and turned it into a book deal.

abril 11, 2025 2 lectura mínima

Astrohaus, the team behind Freewrite, is an American company. Like many American companies, and virtually all consumer electronic brands, our cost base is global. We work with contractors in Europe, in South America, and in Asia. We purchase components from a global supply chain and assemble our product in China, but make no mistake, we are an American company. The majority of our costs, including goods, services, and payroll, are from the United States. Most of our team lives in the Midwest. I founded this company in Detroit, Michigan, and am still here. I am proud to have built an American company that supports 10+ Americans and their families.

But now we are caught in a trade war that threatens our very existence. A war that was building up over time but has crescendoed to a point that no business owner could have prepared for. As I write this today, we have to pay an additional 145% of the cost of any product made in China as a tax to the U.S. Government.Yesterday it was 104%, up from 54%. In March it was 20% and in February it was 10%. Tomorrow?

Astrohaus is an importer because there is no consumer electronics industry in the U.S. China has emerged over the decades as the world's factory. At first, as a low-cost solution, but in 2025, they are undeniably the best in the world.

Now we are in a pickle because we have established relationships with our contract manufacturing partners that go back to when we started in 2014. Yes, some of the folks we work with today have been with us since the very beginning. They took a chance on us and helped us get off the ground. I have personally spent months on the ground in Hong Kong and China working closely with these folks, whom I now call friends.

Everyone, including our contract manufacturing partners, is helping us explore our options, but the truth is that it is incredibly difficult to move factories. It takes careful planning, huge expense, and much more time than we have.

Unfortunately, we can’t wait to let the trade war resolve itself, nor do we have the advantage big companies like Apple have with a diversified supply base in various countries. We must work with our existing supply base in China, and that means adjusting prices to cover some of our new costs. That's assuming a trade deal gets done, because 100%+ tariffs are simply untenable long term.

As one last hurrah, today through Sunday we will be keeping prices as they have been. Get them while they last.

On Monday, April 14, we will be raising prices. Not because we want to, but because we have to.Thank you for standing by us over the years. We aren’t going anywhere.

Write on,

Adam

Freewrite Founder & CEO

abril 10, 2025 4 lectura mínima

Bryan Young writes for many magazines and online publications. As you get more entrenched within the industry and develop relationships with editors, the process can vary widely. But at the start of cultivating those relationships, it’s usually very much the same. Here's his walk-through of the process.