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FAQ v1

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Managing Documents

How do I get my documents off my device?
Whenever the Freewrite is connected via Wi-Fi, it automatically syncs your documents to your Postbox account. You can access your documents by logging into your Postbox at any time. Postbox can also be integrated with cloud services for easier access. You can also connect your Freewrite to your computer and download your documents directly, without an internet connection. 
What cloud services are supported?
At this time, we support Google Drive, Evernote, and Dropbox. More options are coming soon!
I don't trust my documents in the cloud. Can I still use the Freewrite?
Yes, of course. You will have to go through a clumsy process that requires you to directly connect the Freewrite to your computer, but yes, it is possible to use the Freewrite completely cloud-free. However, there is a better way! Using the cloud is one of the things that makes the Freewrite (and this age of computing) really awesome.
What if I am not connected to Wi-Fi?
Don't worry, your work is always saved on the device via onboard storage. We designed the Freewrite to be functional with or without an internet connection so you can be anywhere and write. Everything gets synced the next time you connect to Wi-Fi.
Can I print directly from my device?
There is a dedicated 'Send' button on the Freewrite that will send an email with a pdf (or text file) of the current document to the logged in user. It can be configured for a number of different tasks, including printing (coming in a future firmware update). Print jobs are simultaneously emailed to you as a PDF attachment (useful for quickly sharing drafts with writing peers!).
What file format does the Freewrite save into?
Files are saved in plain text format for maximum reliability, minimal file size, and longest anticipated support life.
What type of Wi-Fi authentication methods does the Freewrite support?
The Freewrite does not support WEP authentication because it is an outdated and insecure standard. It also is not able to connect when browser confirmation is required like in a hotel or at an airport. Typical networks using WPA2 authentication are recommended.

E Ink Screen

What is an E Ink screen?
An E Ink screen, or electronic paper screen, is a display that mimics the appearance of ordinary ink on paper. Unlike conventional backlit LCD screens emit light; electronic paper displays reflect light like paper. By reflecting light, they have superior readability outdoors and incredible viewing angles. E Ink screens also have low power usage, contributing to the Freewrite’s long battery life.
How big is the E Ink screen on the Freewrite?
The writing canvas on the Freewrite is roughly 5.5” diagonally.
Can I change the font size of the displayed text?
Yes, you are able to change the font size of the displayed text on the writing canvas. This is useful for those of us that need larger fonts for readability or want a tiny font for maximum words on a page.
Does the E Ink screen have a front light?
Yes, the Freewrite E Ink screen does have a front light which enables you to work on your documents any time of the day. Dont worry though, you can always turn off the front light if you find it bothers you or your eyes!

Mechanical Keyboard

What is a mechanical keyboard?
Most keyboards today are using the lowest cost technology which utilizes a rubber membrane over a circuit board. The keys depress the rubber membrane onto the circuit board thus making the connection to signal that the key has been pressed. This type of keyboard is very simple to make, but it can also feel a bit mushy. It also doesn't allow the user to feel the key engage before it hits the bottom of the circuit board. Compared to a 'mechanical keyboard' like the one used in the Freewrite, you get a totally different experience. On our mechanical keyboards, each key is its own individual switch with a mechanical engagement mechanism. We use a special type of switch called Cherry MX Browns because they’re designed to give you an incredibly tactile experience. The switches are also designed to last an incredible 50,000,000 key presses. They are made in Germany and they are the best in the world.
What are ANSI & ISO keyboards?
Keyboards around the world have two standardized physical layouts: ANSI, used in the U.S. primarily and ISO, used everywhere else. The good news is that we will be shipping Freewrites with both layouts. Prior to check out, you will be asked which format you would like to purchase. If you would like to see pictures of the different keyboards, check out our support page: Freewrite Physical Keyboard Layout: ANSI v. ISO.
Where are the arrow keys?
The short answer is that there are no arrow keys. The Freewrite was designed from the ground up to fit into a routine that many writers find critical to their workflow: separate drafting and editing sessions. First, write a draft, going from start to finish. Then, review and make edits later. Editing is limited on the device because the intention is to keep the user moving forward. Yes, there is a backspace key but that is it. Maximum writing output is the defined goal. Fortunately, the addition of cloud syncing on the Freewrite enables you to move from composition to editing with ease. After finishing a draft, simply open up your computer and all of your work is automatically synced and ready to be opened in your editing program of choice.

Charging & Battery

How long does the battery last?
The Freewrite will last between 3-4 weeks with normal usage, which we define as 30 minute of writing per day, with Wi-Fi turned off.
How do I charge the device?
The Freewrite has a standard USB Type-C port, just like the one on the Macbook and other new electronics. You will be able to use any of the standard USB chargers that you have lying around to charge the Freewrite.
How long does it take to charge the Freewrite?
The internal battery will fully charge in approximately 3 hours.

Specifications

What color Freewrites are available?
You can have any color you want as long as it is black! At this time we are only making black Freewrites.
How heavy is the Freewrite?
The Freewrite is about 4lbs which is about the same weight as a standard 14" laptop without the charger. The device also has a built-in handle, making it a breeze to carry wherever you write best.
What are the dimensions of the Freewrite?
The Freewrite’s footprint is roughly 12” x 9.5”. At its thickest, the Freewrite is almost 3”, but tapers down toward the keyboard.

Shipping/Logistics/Refunds/Warranty

When will my Freewrite be shipped?
Freewrites are currently on backorder, and new orders will start shipping the first week of December 2018. Orders will be shipped from the factory in the order in which they are received. If paid in full, orders cancelled before shipment will be refunded 100%. If paid in installments using Klarna, cancelled orders will be refunded the full amount less 5% non-refundable credit fee. For questions, please email hello@astrohaus.com.
How long will it take to receive my Freewrite?
All orders, international and domestic, should expect to reach their destination between 5-7 business days. Some international orders require pickup from your local customs office but these customers typically know who they are. We will work with the shipper and you to try and get your order to you as quickly as possible.
Can I cancel my order?
If paid in full, orders cancelled before shipment will be refunded 100%. If paid in installments using FuturePay, cancelled orders will be refunded the full amount less 5% non-refundable credit fee. Payments can be made in full using a credit card or via installments through FuturePay or PayPal Credit.
Does the Freewrite ship internationally?
Yes, we will ship to any country as long as we are legally able to do so (Sorry North Koreans!).
Will I need to pay taxes or duties upon receipt of my package?
Customers inside the US will not need to pay any additional taxes or duties. Some other countries do charge taxes or duties to import goods. If your country charges duties/taxes, the shipping courier (DHL, FEDEX, UPS, or other) will contact you and make arrangements for you to make payment to your federal/state customs agency.
What is the return policy on the Freewrite & other Astrohaus Products?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item was opened, the return will be subject to a 5% inspection and restocking fee. Please read policy in its entirety: Return Policy
Does the Freewrite have a warranty?
For all products made by Astrohaus, we warrant them to be free of defects in parts, materials, and workmanship for a period of 90 days from date of shipment. For all products NOT made by Astrohaus, the original manufacturers warranty applies unless otherwise specified. Please read policy in its entirety: Return Policy.

Languages

What languages does the Freewrite support?
At the time of this writing, we have committed support for the following languages: Currently Available: Arabic, Bulgarian, Chinese, Colemak (EN), Czech, Danish, Dutch, Dvorak (EN), English Int, French, French (Belgium), French (Canada), French (Swiss), German, German (Neo), Greek (Modern), Hebrew, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish Coming Soon: Hungarian. Write to us at Hello@astrohaus.com if your language isnt currently supported.
Where do I select the language of my Freewrite?
You do not need to be choose your language at time of buying a Freewrite. You are able to add additional languages, from the above selection, to your device in your device settings.
What does it mean to support a language?
This means that you will be able to type in any of the supported languages. All of the characters you need will be available on the keyboard in their usual places and will be displayed on the screen in the correct manner, as if you had a native keyboard. For example, German writers will have ä ö ü ß and Russian writers will have з ф в б ж, etc. You will be able to choose one or many of the supported languages via our web application to configure your Freewrite.
Can I switch between languages?
Yes, once you select your languages via the web application, there will be a keyboard shortcut that will cycle your available languages on the Freewrite.
Will my keyboard match my language?
This is where it gets tricky, we will only be shipping the keyboards with standard QWERTY markings on the key caps. This means that if you write primarily in a language other than English, the letters written on your key caps will not match the letter that is output when you depress that key. However, for most people this is not a big problem and for others, it is easily remedied.
For touch typists, you will probably not care what the key caps say because you won't be looking at the keys anyway. For those that want the markings on the keys, we will soon be selling keycap sets in a limited number of languages. That way you can have the great look and feel of a Freewrite keyboard in your native language!
My language is not on the list, what should I do?
Tell us! Please write to us at hello@astrohaus.com and let us know which languages you would like to see supported.

Education

Does the Freewrite provide products to schools?
We are actively working with educators to bring Freewrites into schools. For all educational inquiries, please contact Adam@Astrohaus.com

 

 

Freewrite

The Freewrite is a modern distraction-free writing tool.  You can think of it as a ‘Smart Typewriter’ - taking all of the simplicity and ease of use of the original typewriter and combining it with modern day technology like an E Ink screen and automatic cloud syncing.

Freewrite can sync with Dropbox, Evernote, and Google Drive.  Check out the Postbox section below for more information on document syncing.

Of course.   You can connect your Freewrite to your computer via USB.  When you do this, your Freewrite will appear as a USB Mass Storage Device, and you will be able to move your files as you would with any other flash drive.

The Freewrite has a full-size custom mechanical keyboard with Cherry MX Brown switches.  Cherry MX switches are best in class, and are designed to give key presses a tactile, satisfying feel.  Many of us take keyboards for granted, but for serious and aspiring writers who can write thousands of words a day, having a comfortable keyboard is exceedingly important.  Once you use the Freewrite’s keyboard, you won’t ever want to go back to the ‘membrane’ keyboards that most laptops use!

Yes!  Freewrite supports over 30+ language layouts via software keyboard mappings.  Check out all of our supported languages here: Freewrite Languages

Great observation!  The Freewrite doesn’t have arrow keys to move the cursor, and this is by design.  Freewrite is built on the philosophy that separating the drafting and editing processes will in turn make the overall writing process more efficient.  Editing can actually end up being a distraction when you’re trying to write, because instead of capitalizing on creative flow and driving your work forward, you’re interrupting yourself to go back.  With Freewrite, you’ll write more now, and edit later.

The Freewrite has a 6” e-paper screen.  Developed by E Ink and used by devices such as the Amazon Kindle,  this powerful technology mimics how ink would look on actual paper.  Since it doesn’t produce blue light like traditional LCD screens, the Freewrite’s E Paper display is extremely easy on the eyes and greatly reduces eye strain.  It is also consumes much less power, contributing to the Freewrite’s long battery life.

Traveler

Traveler is a portable, distraction-free writing tool for serious and aspiring writers.  Traveler is the second device in the Freewrite line, and provides many of the same features as the original Freewrite.  It shares the same E Ink screen, automatic cloud syncing, and a ~30 hour battery life, but it packs it all into a folding design that is half the size and weight of the original Freewrite.  This is the perfect everyday carrying companion.

We are currently running an extremely successful crowdfunding campaign for Traveler on Indiegogo.  Ordering now will get you a sizable pre-order discount, and will ensure that you will be among the first to receive Traveler when it starts shipping in Summer 2019.  

Traveler is a fantastic tool to use in conjunction with your Freewrite. While you might prefer to work on the Freewrite at home, Traveler is designed to be your everyday carry companion. Both devices can sync to the same cloud, and also sync to each other. This means you can start a draft at home and add to that draft throughout your day whenever or wherever you feel inspired.

Yes!  Traveler will have hotkey enabled arrow keys to enable you to move the cursor around your document.

Traveler will have a full-size custom scissor-switch keyboard.  Scissor-switch keyboards are satisfying and tactile. They also take up less space than mechanical keyboards, and fit well for the Traveler’s smaller body.  You can compare this keyboard to those found on high quality laptops like Lenovo Thinkpads.

Due to the nature of scissor-switch keyboards, you will not be able to change the physical keycaps on Traveler’s keyboard.

The Traveler's screen will not have a frontlight. While the E Ink display is easy on the eyes and clear to read in direct sunlight, you will need to have an external light source for nighttime use, similar to reading paper pages at night.

Postbox

Postbox is our online application where you can access your documents, and also update settings for your Freewrite and Traveler.  

Postbox can sync to Dropbox, Google Drive and Evernote.  You can find instructions for setting this up here: Dropbox, Google Drive, Evernote

You can set your font size, time zone, enable a lock screen, connect to cloud services, and also add language layouts from Postbox.

In order to adjust your device settings, sync to the cloud,  and ensure you are on the most up-to-date firmware, you will need to connect your device to Postbox.  If you want a completely offline experience, you can opt to not connect to Postbox, however you will be missing out on a lot of functionality.  

Of course!  You will be able to download your documents as plain text or PDF files. 

Financing

Yes!  For U.S. customers, we have two financing options:  Klarna and PayPal Credit.

At this time, we unfortunately do not have financing options for customers outside of the U.S.

We’ve laid it all out for you in this very helpful support article: How do I finance my Freewrite?

Shipping

We are just getting Freewrites back in stock, and they will start shipping in the first week of December.

For those who pre-order on Indiegogo, Travelers will start shipping in June 2019.  We expect Travelers to start selling and shipping to the general public in August 2019.  

Freewrites will ship in between 5-7 days.  For international orders, you may be required to pick your order up from the customs office.

Customers inside the US will not need to pay any additional taxes or duties. Some other countries do charge taxes or duties to import goods. If your country charges duties/taxes, the shipping courier (DHL, FEDEX, UPS, or other) will contact you and make arrangements for you to make payment to your federal/state customs agency.

Returns/Warranty

All Freewrites come with a 90 day manufacturer’s warranty.  Additionally, you can always reach out to us at hello@astrohaus.com to help troubleshoot.  More often than not the problem is quite simple, like the Freewrite running out of charge during the long journey!  

Yes!  You can purchase an extended warranty within 14 days of your initial Freewrite purchase.  You can purchase the warranty in lengths of 6 months, 1 year, and 2 year. This represents the total amount of coverage, and does not add on to the initial 90 day manufacturer’s warranty.  

We accept returns for 30 days within of the purchase.  Returned items must be unused, and in the same condition you received them in.  If opened, you may be subject to a 5% restocking fee. You can find our return policy in its entirety here:  Return Policy